Frequently Asked Questions (FAQs)

What is Semal Handicrafts?

Semal Handicrafts is a women-led, sustainable fashion brand from Lucknow, celebrating the heritage of Chikankari with a modern approach. Each piece is handcrafted by rural women artisans using natural fabrics and traditional techniques.

Semal Handicrafts is a women-led, sustainable fashion brand from Lucknow, celebrating the heritage of Chikankari with a modern approach. Each piece is handcrafted by rural women artisans using natural fabrics and traditional techniques.

Where are your products made?

All our garments are handcrafted in and around Lucknow, Uttar Pradesh — the heart of Chikankari embroidery. We work closely with local women artisans to bring each design to life.

All our garments are handcrafted in and around Lucknow, Uttar Pradesh — the heart of Chikankari embroidery. We work closely with local women artisans to bring each design to life.

What fabrics do you use?

Cotton is our primary focus at Semal Handicrafts. Our goal is to create breathable, skin-friendly, and comfortable garments suitable for everyday wear. We design pieces that are affordable, handcrafted, and accessible to everyone — without compromising on design, quality, or trends. You’ll find contemporary silhouettes rooted in heritage.

Cotton is our primary focus at Semal Handicrafts. Our goal is to create breathable, skin-friendly, and comfortable garments suitable for everyday wear. We design pieces that are affordable, handcrafted, and accessible to everyone — without compromising on design, quality, or trends. You’ll find contemporary silhouettes rooted in heritage.

Is the Chikankari hand-embroidered?

Yes, all our embroidery is authentic hand-embroidered Chikankari, done by skilled rural artisans. We do not use machine embroidery.

Yes, all our embroidery is authentic hand-embroidered Chikankari, done by skilled rural artisans. We do not use machine embroidery.

Are your garments pre-washed?

Yes. Every piece is hygienically washed using safe detergents and modern laundry machines. This ensures the fabric is clean, soft, and ready to wear.

Yes. Every piece is hygienically washed using safe detergents and modern laundry machines. This ensures the fabric is clean, soft, and ready to wear.

How long will it take to receive my order?

We usually dispatch orders within 48 hrs., and delivery may take another 3–5 working days depending on your location. You’ll receive tracking details on your registered email/SMS once shipped.

We usually dispatch orders within 48 hrs., and delivery may take another 3–5 working days depending on your location. You’ll receive tracking details on your registered email/SMS once shipped.

Do you offer international shipping?

Yes, we do! For international shipping, please contact us at info@semalhandicrafts.com for assistance.

Yes, we do! For international shipping, please contact us at info@semalhandicrafts.com for assistance.

Can I modify or cancel my order after placingit?

Yes, you can modify or cancel your order within 12 hours of placing it. Please email us or WhatsApp us at the earliest.

Yes, you can modify or cancel your order within 12 hours of placing it. Please email us or WhatsApp us at the earliest.

What is your return/exchange policy?

We accept returns or exchanges only for damaged, defective, or wrong products received. The request must be raised within 48 hours of delivery. We do not accept returns or exchanges for size or personal preference, as most products are made-to-order or limited edition.

We accept returns or exchanges only for damaged, defective, or wrong products received. The request must be raised within 48 hours of delivery. We do not accept returns or exchanges for size or personal preference, as most products are made-to-order or limited edition.

How do I request a return or exchange?

You can easily raise a return or exchange request from the "Return & Exchange" section linked in the footer of our homepage.
👉Return & Exchange

You can easily raise a return or exchange request from the "Return & Exchange" section linked in the footer of our homepage.
👉Return & Exchange

What payment methods do you accept?

We accept UPI, debit/credit cards, net banking, and digital wallets. For international payments, please contact us directly via email or Instagram.

We accept UPI, debit/credit cards, net banking, and digital wallets. For international payments, please contact us directly via email or Instagram.

Do you offer any discounts or first-time buyercoupons?

Yes! New customers can enjoy 5% off on their first order using code ‘Get5’. We also run seasonal and festive offers — stay updated by following us on Instagram.

Yes! New customers can enjoy 5% off on their first order using code ‘Get5’. We also run seasonal and festive offers — stay updated by following us on Instagram.

What makes Semal Handicrafts sustainable?

We use eco-friendly natural fabrics, avoid wastage by repurposing leftover materials (like making potlis), and promote slow fashion. Our pieces are made in small batches, with careful attention to quality and craftsmanship. We also ensure fair digital payments directly to our women artisans.

We use eco-friendly natural fabrics, avoid wastage by repurposing leftover materials (like making potlis), and promote slow fashion. Our pieces are made in small batches, with careful attention to quality and craftsmanship. We also ensure fair digital payments directly to our women artisans.

Do you support any social cause?

Yes. Through Semal Foundation, we work to empower rural women artisans, raise awareness about digital literacy, and support their financial independence. A portion of every purchase contributes to these initiatives.

Yes. Through Semal Foundation, we work to empower rural women artisans, raise awareness about digital literacy, and support their financial independence. A portion of every purchase contributes to these initiatives.